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Our Sales Order Team is based in Cupar, Fife, within the same building as our despatch team, ensuring customers receive comprehensive advice, or full answers on any queries.
Please call our SALES TEAM - MONDAY TO FRIDAY: 9am - 6pm; SATURDAY: 9am - 5pm 0845 607 6632
DELIVERY DETAILS
Standard Delivery charge £4.95
Orders are normally dispatched within 48hours. Standard delivery charges are £4.95 to any address within the UK. [From time to time, and if a product has sold more quickly than expected, we may find ourselves briefly out of stock. If this should happen, we will contact you to inform you of the delay.]
Next Day Delivery Monday to Thursday
If you require delivery the day after you place your order, and we receive your order in time to despatch it by 12 noon, we will deliver the next day for a supplement of £4, in addition to the standard delivery charge £4.95. [Unfortunately this service is not available to the Scottish Islands]. Unfortunately, orders received between Thursday 12 noon and Sunday 12 noon cannot be delivered next day.
Saturday Deliveries
If required, we can organise for your parcel to be delivered by 12 noon, on a Saturday, as long as we receive your order by 1pm on the Friday. The supplement for this service is £12, in addition to the standard delivery charge of £4.95.
International Deliveries
Charges for international deliveries are based on the weight and destination of the parcel, and are in accordance with published charges from Royal Mail. These costs will automatically be charged to your account at the time of despatch. If you require a carriage quotation prior to despatch, we will be pleased to provide this. Please also note that overseas orders must be paid for, by credit card, prior to despatch. In some cases, import duties may apply on receipt of your parcel. Unfortunately we have no control over this. UK VAT, at 20%, will be deducted from the cost of your goods, if you reside in a country outside the European Union or in a BFPO destination.
Returns Policy
We will exchange or refund your money on any purchase with which you are not wholly satisfied, within 2 months of purchase, on the one condition that the item in question remains as new. Please note that goods are returned at your own cost, and that we recommend the use of a registered postal service for your protection. If the goods are being returned due to an error on our part we will refund your return delivery costs.
How to Make a Return
For all orders, we will enclose a returns form, which is simple to use, and includes all the necessary instructions for making your return. In addition, footwear can be returned to us free of charge. Along with every footwear order we will enclose a carriage paid returns label, which you can use if you need to return a footwear purchase for a replacement size or for credit/refund. For any further assistance, please call our customer services number on 0845 607 6632 or email us at orders@fifecountry.co.uk.
Purchasing and Fitting Guidelines
Our advice is to try on all items of footwear indoors, on a carpet. This protects the sole of the shoe (especially if leather-soled), and allows us to exchange your shoes for a different size, if required. We also retain a history of all previous purchases so that we can advise on fittings prior to purchase. Alternatively, to enable you to establish, by yourself, the correct size prior to placing your order, please refer to our sizing guidelines.
Footwear Repairs
We no longer operate our own footwear repair workshop. However, we can confidently recommend Twigg Shoe Services, 22 Abbey St, Carlisle CA3 8TX, Tel 01228 515 654, for all your footwear repair and refurbishment work. Please send you repairs directly to Andy Twigg, at Twigg Shoe Services, detailing the work required and your preferred method of payment, remembering to include your return address. Repair prices are no higher than they were from our own workshop, and in some cases are lower. Price quotations are available in advance and the quality of work performed is second to none. |
